Frequently Asked Questions
Answer all of your questions
Purchases & Refunds
If you are using Paypal as payment system, make sure that your account is verified. Sometimes your bank blocks Paypal transaction for security resason and you have to deal with them to unblock your card. You can try another payment method.
For recorded courses you might be able to get a refund for your subscription to any course if you haven’t used it, and for synchronous lessons you can get a full refund if the course hasn´t started yet.
Coupons allows you to get a discount in any course you want to take. You can redeem it before doing the pay.
Missing mobile purchase
If you purchased a course on iOS or Android, it’s possible that the course was not registered to your account. Please email your purchase receipt to firstname.lastname@example.org.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.